TUC Webcast: A Control Center for Next Generation IT Asset and Service Management

This event occurs in the past
April 9, 2013 11:00AM ET, USA
Also being held at 6:00 PM ET USA - Click Here to Register

Click Here to Reserve Your Webcast Seat Now


In 2012, IBM introduced the IBM SmartCloud Control Desk, a unified platform for IT Service Management.

In Feb 2013, we released updates to SmartCloud Control Desk, adding more features, and another step towards the vision of a true control center for your enterprise. Key new features include

  • Ability to set up an internal “enterprise app store” with automated backend fulfillment of the applications
  • Map integration which enables ability to narrow down the geographic location of incidents and assign nearby resources
  • “What-if” impact analysis to model potential changes to the environment before they happen to identify high risk actions
  • Usability improvements that help IT become more productive

About the Speakers:


CJ Paul, Senior Technical Staff Member and Chief Architect, IBM IT Service Management Solutions

Dr C. J. Paul is the chief architect of IBM's family of ITIL-aligned process automation software solutions including Tivoli Service Request Manager, Change and Configuration Management Database, Tivoli Asset Management for IT. He is also the software technical lead for the Tivoli Live Service Manager (SaaS offering) and the newly launched IBM SmartCloud Control Desk. He guides a team of software architects, designers and developers in several development labs around the world to build these software products and solution best practices. He is also the technical steward of the IBM Tivoli Unified Process - a detailed elaboration of the ITIL processes with additional details that enable process automation. Dr. Paul has worked with dozens of Fortune 500 clients all over the world to deploy these software products in production environments. He provides consulting guidance to clients and mentors services deployment architects who work with customers on their ITIL deployments worldwide.


Rich Johnston, Product Manager, SmartCloud Control Desk

After 39+ years at IBM, Rich has worked in pretty much all areas of IBM, from mainframe, customer relations, software support, network management and distributed service management.   He has led teams of programmers in storage management for VM and NetView.   Through this broad range of experiences, Rich is able to provide a unique view into the workings of IBM products and how best to apply current service management technologies to solve customer problems.   Most Recently Rich has served as the Product Manager for SmartCloud Control Desk.