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In 2012, IBM introduced the IBM SmartCloud Control Desk, a unified platform for IT Service Management.
In Feb 2013, we released updates to SmartCloud Control Desk, adding more features, and another step towards the vision of a true control center for your enterprise. Key new features include
About the Speakers:
CJ Paul, Senior Technical Staff Member and Chief Architect, IBM IT Service Management Solutions
Dr C. J. Paul is the chief architect of IBM's family of ITIL-aligned process automation software solutions including Tivoli Service Request Manager, Change and Configuration Management Database, Tivoli Asset Management for IT. He is also the software technical lead for the Tivoli Live Service Manager (SaaS offering) and the newly launched IBM SmartCloud Control Desk. He guides a team of software architects, designers and developers in several development labs around the world to build these software products and solution best practices. He is also the technical steward of the IBM Tivoli Unified Process - a detailed elaboration of the ITIL processes with additional details that enable process automation. Dr. Paul has worked with dozens of Fortune 500 clients all over the world to deploy these software products in production environments. He provides consulting guidance to clients and mentors services deployment architects who work with customers on their ITIL deployments worldwide.
Rich Johnston, Product Manager, SmartCloud Control Desk
After 39+ years at IBM, Rich has worked in pretty much all areas of IBM, from mainframe, customer relations, software support, network management and distributed service management. He has led teams of programmers in storage management for VM and NetView. Through this broad range of experiences, Rich is able to provide a unique view into the workings of IBM products and how best to apply current service management technologies to solve customer problems. Most Recently Rich has served as the Product Manager for SmartCloud Control Desk.